Terms & Conditions

1. About these terms

These Terms & Conditions apply to your access to and use of https://hisolit.com (the “Website”). The Website is operated under the HISOLIT name (“HISOLIT”, “we”, “us” or “our”). It describes independent MarTech, CRM and customer-engagement consulting and engineering services.

These terms govern use of the Website. A project or paid engagement—including strategy, implementation, migration, integrations, QA, deliverability, campaign operations or managed services—is governed by the applicable signed proposal, statement of work (“SOW”), master services agreement (“MSA”), data processing agreement (“DPA”) and/or other written agreement. If these terms conflict with a signed engagement agreement, the signed agreement controls for that engagement.

2. Website information

We aim to keep Website content useful and current, but descriptions, examples, technical guides, platform comparisons, case studies and other material are provided for general information. They are not a binding offer, project commitment, guarantee of availability or substitute for advice based on your specific environment.

Illustrations, sample metrics and examples are not promises of results. Actual outcomes depend on your data, systems, permissions, resources, decisions and third-party platforms.

3. Professional services and project formation

Submitting an enquiry, booking a discovery conversation or receiving information from HISOLIT does not by itself create a client relationship or require either party to proceed with a project.

Before work begins, the parties should agree in writing on the contracting parties, scope, deliverables, assumptions, milestones, timetable, fees, payment terms, expenses, acceptance criteria, change control, confidentiality, intellectual property, liability and any applicable data-processing requirements. No change to an agreed scope is binding unless accepted in writing by both parties.

4. Your responsibilities as a client

• Provide accurate, complete and timely information, decisions, approvals and project contacts.
• Ensure you have the rights, notices, permissions, lawful bases and consents required to provide data, content, credentials and instructions to HISOLIT and to use them for the project.
• Maintain appropriate licences and subscriptions for Braze, Salesforce, HubSpot and other third-party services used in your environment, unless the written agreement expressly says otherwise.
• Maintain suitable backups, access controls and change-management procedures for your systems, and use agreed secure channels for credentials and sensitive information. Do not submit passwords or production secrets through public website enquiry forms.
• Review deliverables and raise issues within the review or acceptance periods stated in the SOW.

5. Fees, taxes and payment

Fees, currency, invoicing milestones, payment due dates, applicable taxes, approved expenses, deposits and late-payment arrangements are set out in the relevant proposal, SOW or invoice. The Website does not itself accept payment or create an order.

Where permitted by the engagement agreement and applicable law, HISOLIT may pause affected work for overdue undisputed amounts after giving any notice required by that agreement. Any refund, credit or cancellation entitlement is addressed in the applicable agreement and the Refund Policy.

6. Intellectual property

The Website and its published text, layouts, graphics, branding, guides and other materials are owned by HISOLIT or used under licence. You may view and use them for your own internal evaluation. You must not copy, republish, sell, commercially exploit, scrape at scale or create derivative works from Website materials without prior written permission, except where applicable law permits.

Ownership and permitted use of project deliverables, client materials, pre-existing tools, reusable methods, templates, software and third-party materials must be set out in the relevant SOW or other signed agreement. Access to the Website does not transfer ownership of those items.

7. Confidentiality and information supplied to us

Please share only information reasonably necessary for an initial enquiry through the Website. Do not submit confidential production data, special-category personal data, credentials or security secrets through a public form.

Confidential information exchanged during a project is handled under the confidentiality provisions of the applicable written agreement. Personal information submitted through the Website is handled as described in our Privacy Policy.

8. Third-party platforms and links

HISOLIT provides independent consulting and engineering services. References to Braze, Salesforce, HubSpot, Klaviyo, Adobe, Mailchimp, ActiveCampaign, Mailjet, Zeta, Oracle, Microsoft and other products are for identification and discussion only. Their names and marks belong to their respective owners. Unless expressly stated in a signed agreement, HISOLIT is not the provider of those platforms and does not control their availability, pricing, functionality, security, terms or changes.

The Website may link to third-party websites or resources. We do not control and are not responsible for their content, privacy practices or availability. Your use of them is subject to their own terms.

9. Acceptable use

• Do not use the Website unlawfully, fraudulently or in a way that infringes another person’s rights.
• Do not attempt to gain unauthorised access, interfere with security, probe or disrupt the Website or its infrastructure, or introduce malicious code.
• Do not send spam, misleading submissions, automated abusive traffic or content that is unlawful, defamatory or harmful.
• Do not misrepresent your identity, authority or affiliation when contacting HISOLIT.

10. Availability, warranties and results

We may update, suspend or remove Website pages or features without notice. We do not promise that the Website will always be available, uninterrupted, secure or error-free.

To the maximum extent permitted by law, the Website and its general information are provided “as is” and “as available”, without warranties not expressly stated in a signed engagement agreement. Professional services will be performed in accordance with the applicable SOW; no particular marketing, revenue, deliverability, conversion or platform outcome is guaranteed unless expressly agreed in writing.

11. Liability

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited. To the maximum extent permitted by law, HISOLIT will not be liable solely because of your use of general Website information for indirect, incidental, special, punitive or consequential loss, or loss of profits, revenue, business opportunity, goodwill or data.

Any financial liability cap, exclusions, indemnities and remedies for paid professional services must be agreed in the applicable MSA or SOW. These Website terms do not replace or expand those negotiated project provisions.

12. Suspension and termination

We may restrict or suspend access to the Website where reasonably necessary to protect its security, comply with law, address misuse or maintain the service. Ending access to the Website does not itself terminate a signed client engagement; termination of an engagement is governed by its written agreement.

13. Changes to these terms

We may revise these terms as the Website or our services change. The “Last updated” date will show when the current version was published. Changes apply from publication to future Website use. Changes to an existing paid engagement must be made in accordance with its signed agreement.

14. Governing law and disputes

The governing law, court jurisdiction and/or dispute-resolution process for a paid engagement should be specified in its signed MSA or SOW. For Website-only matters, these terms do not remove any mandatory rights or jurisdiction that applies under law. The legal entity operating under the HISOLIT name and the appropriate governing-law and venue details should be confirmed before these terms are treated as a stand-alone contract.

15. Contact

Questions about these terms can be sent to hello@hisolit.com. Please include “Terms & Conditions” in the subject line.