Refund Policy

1. Scope of this policy

HISOLIT provides independent MarTech, CRM and customer-engagement consulting and engineering services. Please read this page together with any proposal, statement of work or other signed agreement that applies to your engagement.

2. Which terms apply

The signed proposal, SOW, MSA and applicable invoice take priority where they set out specific deposit, milestone, cancellation, rescheduling, credit or refund terms. This policy applies as a general framework where the signed agreement does not contain a different rule. If you are unsure which terms apply, contact us before making payment.

3. Fees and payment

Project fees, currency, taxes, payment milestones, deposits, approved expenses and due dates are stated in the applicable written agreement or invoice. Third-party platform subscriptions, licences, advertising spend, messaging fees, hosting fees and other vendor charges are normally governed by the relevant vendor’s own terms unless the SOW expressly says otherwise.

4. When a refund may be available

Where an engagement ends and the signed agreement does not specify a different calculation, any prepaid amount attributable to services not yet performed may be reviewed for refund or credit. Amounts due for work already completed, milestones achieved, time reserved and non-cancellable third-party or supplier commitments authorised for the project may be deducted, to the extent permitted by the agreement and applicable law.

Verified duplicate payments or payments made in error will be reviewed and, where appropriate, returned after verification.

5. Client cancellation or postponement

Please send cancellation or postponement requests in writing to hello@hisolit.com. The date on which the written notice is received will be used when applying any notice period in the SOW.

If you cancel or postpone a project, you remain responsible for fees for services already performed, accepted milestones, approved expenses and non-cancellable commitments made for the engagement, subject to the signed agreement. Any unused prepaid balance will be assessed under the SOW and this policy. Rescheduling, transferring work to a later phase or issuing a credit requires written agreement.

6. Cancellation or rescheduling by HISOLIT

If HISOLIT is unable to proceed with a project and terminates it without a client breach or other contractual reason that permits retention of the relevant fee, we will work with you under the signed agreement to complete a handover and assess any prepaid amount for services not performed. Any eligible refund or credit will be handled in accordance with the SOW and applicable law.

7. Non-refundable amounts

• Fees for services already performed or milestones already completed, except where a refund is required by law or the signed agreement.
• Approved, non-cancellable third-party costs or supplier commitments incurred for the project.
• Third-party platform, software, advertising, messaging or subscription fees that are subject to the third party’s own refund terms.
• Amounts that the signed SOW or MSA expressly identifies as non-refundable, to the extent enforceable under applicable law.

8. Requesting a refund

Email hello@hisolit.com with the project or invoice reference, the amount in question and a short explanation. We may request supporting documents so that the payment and project status can be verified. Approved refunds will normally be returned to the original payment method where practicable, or handled by another method agreed in writing.

The processing time may depend on the payment provider, bank, payment method, signed agreement and applicable law. Any mandatory statutory refund deadline takes precedence.

9. Statutory rights

Nothing in this policy removes rights or remedies that cannot lawfully be excluded or restricted. If a mandatory consumer-protection or other statutory rule applies to a particular transaction, that rule will prevail over any inconsistent wording in this policy.

10. Changes and contact

We may revise this policy as our services and contracting arrangements change. The current version will be published on this page. For questions about cancellation, credits or refunds, contact hello@hisolit.com before making payment.